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Conditions & Privacy

Conditions

All reservations are subject to availability, non-refundable and conditions apply.  Prices are subject to change due to currency fluctuations and seasonality.

Deposits & final payments
A $300 deposit per person is due within 5 days of confirmation and is non-refundable.  Another deposit amount maybe required if stipulated by the spa property or retreat facilitators.

Final payment is due six weeks prior to departure.

Payment details regarding deposits and final payments will alter according to the airline, hotel or tour company policies. Holiday and travel arrangements are subject to availability, non-refundable and conditions apply.

Credit card payments
Credit card merchant fees may apply. If a credit card payment is to be processed by Spa Wellness Travel the card holders credit card statement will advise a payment from Travel With A Difference, who is the merchant for Spa Wellness Travel.

Late reservation, amendment & cancellation fees
A reservation with 7 days of departure is classified as a late reservation and will incur a $50 fee. Any amendments made to a reservation after confirmation has been advised and deposits receipted will incur a $25 fee. Any amendment made to a reservation after documents have been issued will incur a $50 and any applicable cancellation fees. Cancellation of airfares, accommodation, tours or any other travel arrangement may incur a fee or total loss of monies due to a non-refundable and cancellation policy of the supplier.

Spa Wellness Travel Cancellation fees              

  • 45 days prior to departure loss of deposit
  • Within 45 – 31 days of departure a loss of 50% of final payment apply.
  • Within 30 days of departure a loss 100% of final payment will apply.       

Travel Insurance
Travel Insurance is highly recommended when travelling within Australia and overseas. Spa Wellness Travel has chosen to offer travel insurance with QBE travel insurance. Further information regarding QBE can be found on the QBE icon placed on the front page of www.SpaWellnessTravel.com.au

VISA and travel warnings
Spa Wellness Travel may offer recommendations but is no way responsible or legally bound to the application and processing of visas or country or natural weather circumstances. For updated information on travel warnings visit www.dfat.gov.au

Medication/Medical Conditions
It is advisable to consult your Doctor, Medical Practitioner or a Travel Medical Doctor regarding inoculation, general wellbeing before visiting a spa resort or spa health retreat. Spa Wellness Travel is no way responsible for the medication or medical condition of any participating guests.

Responsibility
Spa Wellness Travel is no way responsible for the operations of an airline, hotelier, day spa, tour or transport provider or any other principal in party of reservations that have been or being coordinated.

 

Privacy

Spa Wellness Travel respects your privacy and is committed to complying with its obligations under the Privacy Act 1988 in the way that it collects uses and discloses personal information.

Spa Wellness Travel may collect personal information from you for the purposes of providing advice in relation to your travel and holiday needs, and for the purposes of booking, organising and personalising your travel itinerary. Spa Wellness Travel requires that you provide certain information about yourself as a condition of processing your booking or entering into a contract. If you do not provide full and accurate information when booking travel, Spa Wellness Travel may be unable to process your booking.

Spa Wellness Travel is required to collect certain information for the purposes of obtaining visas and tickets on your behalf. Spa Wellness Travel may provide personal information to foreign travel agencies, airlines, tour operators and other similar organisations for the purposes of arranging tickets, expeditions, accommodation or other aspects of your package on your behalf.

Spa Wellness Travel takes all possible steps to ensure that information held about you is complete, accurate and up to date. You may ask to see information held about you and request that Spa Wellness Travel amend information which is incomplete or inaccurate.